Frequently Asked Questions

What is meant by "Line of Sight"?

To provide you with WheroNet broadband, you require Line of Sight between your location and one of our transmitters.

This Line of Sight needs to be clear of obstructions such as trees, buildings or other structures. Power lines (not poles) are OK.

How can I watch TV over the internet?

Read our full article about streaming options here.

How can I improve my home WiFi coverage?

If you are experiencing any slow connection speeds, or difficulties in connecting to your WiFi network around the house, it might be worth looking into wireless range extender technology. There are various solutions depending on the layout of your house, and where you need to improve coverage. Give us a call and we can talk you through the options.

Read our full article about options to improve WiFi coverage here.

What is WiFi calling?

WiFi calling (sometimes called VoWiFi) allows you to use your cell phone over a wifi network when there is no mobile coverage.

Read our full article about WiFi calling here.

How fast is WheroNet broadband?

WheroNet is marketed as a service with a 40 Mbps (Megabits per second) download speed and a 20 Mbps upload speed. This is over 700 times faster than downloading on dialup.

We do NOT limit customers to this speed, this means that almost all of the time you will see speeds a lot faster, over 50 Mbps

Is WheroNet broadband suitable for online Gaming?

Yes, WheroNet's network was designed to have low latency (ping times), our customers typically get ~25ms ping times to Auckland, ~35ms to Wellington and ~45ms to Sydney.

This also makes WheroNet very good for other services that require low latency such as VoIP Telephone services.

Why am I using so much data?

Wheronet is fast enough to handle high quality video streaming, but that can use up considerable data. Netflix and YouTube can use up to 3 GB per hour for HD and 7 GB per hour for Ultra HD. You can adjust playback settings to force the streaming service to use a low or standard data, but this may affect the video quality.

When using YouTube video is downloaded faster than playback, so even if you only watch a few minutes of a longer video, the whole video will have been downloaded in the background. There is an Autoplay setting at the top right hand side (slide button) of the YouTube page. If you watch one video and don’t close the session it will keep going. That could potentially use up a lot of data.

Other things to consider:
- Is there any malware on computers/tablets, or other programs that would be downloading or sending content when not otherwise in use.
- Have Microsoft updates been installed lately (usually for Windows), these can be quite large downloads.
- Have other programs been downloaded and installed, usually programs/apps for mobile devices are small, but some programs for running on desktop pcs/laptops can be quite big.
- Digital Media (Purchase and download of E-books, music and movies).
- Dropbox (if large files have been uploaded from elsewhere, these are downloaded when the accounts synch).

Real time monitoring
GlassWire is a firewall application for Windows that does a lot more than just block incoming connections. It’s also good for monitoring your bandwidth usage. The default view when you launch it shows you a graph of all network activity in real-time, when you switch to the Usage tab you can see your bandwidth usage by connection, whether it’s incoming or outgoing, and even drill down into individual apps to figure out exactly what is taking up so much bandwidth.